About Our Eye Clinic

Our Mission

Our mission is to empower our patients to maintain healthy vision throughout their lifetime, and to help them achieve their highest quality of life through the gift of sight.

Our Vision

Our vision at LVC is to be the premier provider of comprehensive eye care services for individuals of all ages. We aim to create a patient-centered environment that prioritizes personalized attention, state-of-the-art technology, and innovative solutions to optimize our patients' visual health.

Our Values

Respect, Collaboration, Community

Respect - At Lifetime Vision Centre, we believe in treating everyone with respect. We value diversity, empathy, and kindness, and strive to create a safe and supportive environment for our patients and employees. We uphold the fundamental human right of respect in all our interactions and are committed to promoting a culture of inclusivity and understanding.

Collaboration - At Lifetime Vision Centre, we believe in the power of collaboration. We foster a culture that encourages teamwork, communication, and mutual support. We value the contributions of all team members and recognize that our collective efforts lead to better outcomes for our patients. We are committed to building and maintaining strong partnerships with our patients, suppliers, and community stakeholders, working together towards the common goal of promoting healthy vision and enhancing quality of life.

Community – At Lifetime Vision Centre, we believe in giving back to the community. We are committed to supporting local initiatives and organizations that promote healthy vision and overall well-being. We strive to be active and engaged members of our community, offering educational resources and outreach programs to improve access to quality eye care services. We believe that by investing in the health and well-being of our community, we can make a meaningful difference in the lives of those we serve.

Meet Our Team

Jeanette

Dr. Jeanette Ngo

Optometrist

Dr. Jeanette Ngo graduated from the University of Waterloo in 2003, and has been part of the team at Lifetime Vision Centre for the past 20 years. She enjoys spending time with her husband and son, and dotes on an adorable Maine Coon cat. In her spare time, she can be found cycling around the roads of Niagara, trying to grow something in her raised garden beds, and reading until the wee hours of the night.


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Randy

Dr. Randy Pauls

Optometrist

After graduating from the University of Waterloo, Dr. Pauls was happy to return to Niagara where he has lived and worked for the past 30 years. He is married with three adult children. Interests include cycling and musical instruments.


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Courtney

Dr. Courtney Symington

Optometrist

Dr. Courtney Symington moved to the Niagara Region in 2024 after graduating from the University of Waterloo. She enjoys travelling, hiking and animals. She loves to spend time with her friends and family and is originally from Thunder Bay, ON. A fun fact about Dr. Symington is that she has something called sectoral heterochromia, which means that one of her eyes is two different colours.


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Angela

Angela

Optometric Assistant CCOA

Betty

Betty

Optometric Assistant CPOA

Brittany

Brittany

Optometric Assistant

Kaleigh

Kaleigh

Optometric Assistant CCOA

Kristin

Kristin

Optometric Assistant CCOA

Nancy

Nancy

Optometric Assistant CCOA

Rachel

Rachel

Optometric Assistant CCOA

Sarah

Sarah

Optometric Assistant CCOA

Shelley

Shelley

Office Manager

location

Visit Our Office

1405 Pelham Street, PO Box 1419,
Fonthill, Ontario, L0S 1E0

HOURS

Sunday: Closed
Monday: 8:00 am – 5:30 pm
Tuesday: 8:00 am – 5:30 pm
Wednesday: 8:00 am – 5:30 pm
Thursday: 8:45 am – 7:00 pm
Friday: 8:00 am – 4:30 pm
Saturday: Please call office for details

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Legal Notice

The information below applies to all the information contained on the lifetimevisioncentre.ca Website.

The users of this Website agree to comply with the terms set out below.


TERMS OF USE

Lifetime Vision Centre owns and operates a Website at lifetimevisioncentre.ca (hereinafter referred to as the “site” or “Website”). Lifetime Vision Centre® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the “user” or “users”). Refrain from using this Website unless you agree to comply with the conditions.

RISKS ASSOCIATED WITH INFORMATION

Information on this Website is intended for informational purposes only and has no contractual value. Lifetime Vision Centre reserves the right to modify the content of this site. At any time, without prior notice. Lifetime Vision Centre assumes no liability for errors or omissions in the content of this Website or for information reliability or completeness of said information.

Information published on this Website is based on marketing, statistical or commercial services or other sources the Lifetime Vision Centre considers reliable and are the sole responsibility of their authors and not of Lifetime Vision Centre. We do not assume any liability for the accuracy or completeness of said information and in no circumstance should this information be regarded as such. Opinions and information as presented on this site reflect our position as of the date of publication and are subject to change without notice.

UPDATING OF THE WEBSITE UNDER THE RESPONSIBILITY OF Lifetime Vision Centre

Lifetime Vision Centre, its employees and directors will not be liable for damages incurred as a result of the information published on this site, for the views and advice published, expressed or implied regardless of its nature.

Lifetime Vision Centre expressly refuses any and all responsibility for the manner in which the user of the site may use the information contained, in any decisions that may be made and in the actions that may or may not be taken based on said information.

COPYRIGHT PROTECTION

Presentations made and contained on this site are the intellectual property of Lifetime Vision Centre. Reproduction in whole or in part of this site on any other medium in prohibited without the express permission of Lifetime Vision Centre.

User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper may only be performed for personal use. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.

HYPERTEXT LINKS

The links to external Websites and their content shall not be prejudged and Lifetime Vision Centre will in no way be held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said sites.

CONFIDENTIALITY

Lifetime Vision Centre draws the attention of the user to the fact that all communication transmitted through this Website remains in the public domain and not the private domain. OSI cannot accept responsibility for the security of the transmission of information.

The confidentiality and integrity of the information circulating over the internet cannot be ensured. Lifetime Vision Centre cannot accept responsibility in the case that data contained on this site is intercepted.

Lifetime Vision Centre site uses cookies. These cookies are small text files saved on the hard disk of a user's computer. These files are completely harmless and cannot contain viruses. These cookies are used to analyze visits to the site. Lifetime Vision Centre calls upon Google Analytics to help track how users use the site. The number of visitors, path taken to access the site and length of each visit are measured. The cookies cannot, in any way, identify the user. All data is completely anonymous and compiled solely for the purpose of improving the site and tailoring the content to the needs of its visitors.

The person responsible for the protection of personal information is the owner of : Lifetime Vision Centre

VIRUSES AND TECHNICAL GLITCHES

Lifetime Vision Centre makes no representations that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating or destructive properties. It is the user's responsibility to take protective measures.

Lifetime Vision Centre DECLINES ALL RESPONSIBILITY IN THE EVENT OF ANY INTERRUPTION OR NON-AVAILABILITY OF THE SERVICE

Under no circumstances shall Lifetime Vision Centre be held responsible for transmission errors of any sort, such as loss of or damage to data, or changes of any type whatsoever, including direct or indirect damage resulting from the use of the services provided on this site.

JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the province of Ontario. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Lifetime Vision Centre's head office.
Address:
1405 Pelham Street, PO Box 1419
Fonthill, ON
L0S 1E0;
Tel: 905 892-5191.

PUBLISHING FIRM

Lifetime Vision Centre
1405 Pelham Street, PO Box 1419
Fonthill, ON
L0S 1E0
Tel: 905 892-5191

Acceptance of the Privacy Policy

Thank you for visiting lifetimevisioncentre.ca (the “Website”), provided to you by Lifetime Vision Centre (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located here


What information we collect

We collect and use several types of information from and about you, including:


How we collect the information

Information You Provide to Us

The information we collect directly from you may include:

Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies
Information We Collect About You From Third Parties

How we use your information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes.

We use information that we collect about you or that you provide to us, including any Personal Information:


How we share your information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.

Other Disclosures

In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:

  1. information you expressly consent to be shared;
  2. when relating to anonymized information (individuals cannot be identified by it);
  3. when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
  4. to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it;
  5. to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof;
  6. to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you;
  7. to protect our rights, property or safety as well as yours, the public, or others;
  8. in connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our corporate structure or status; or
  9. as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.

How we store and secure your information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.

In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as it is needed:

  1. to provide the products and services that you have requested;
  2. to communicate with you about a purchase or a request you have made to us;
  3. to manage your choices and rights you have exercised pursuant to this Privacy Policy;
  4. to comply with our legal and regulatory obligations and to demonstrate compliance,
  5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.

Where We Store Information

We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.


How to contact us

If you have any questions about this Privacy Policy, you can contact us at 905 892-5191.